One home birth.

Two ear infections.

One broken nose.
All without leaving your home.
What did you do today?


“Welcome to HUC where we put the patient at the start and heart of our care. A social enterprise, embedded in the communities we serve, we are a team of over 1100 clinicians and Health Advisors who deliver Out Of Hours and NHS 111 Services to over 3.5 million patients.
As a nurse or urgent care practitioner, you can expect to join an agile not-for-profit organisation which embraces change and invests in technology and innovation to improve outcomes for our patients.

We have four values that single us out: Caring, Collaborative, Respectful and Dynamic, these define our approach to both colleagues and patients and make HUC a vibrant and energetic place in which to work.

I do hope that you will want to join us as we can offer you a rewarding career with structured progression and plenty of opportunities for learning and development.”
Janice Greenhill
Chief Operating Officer

Role Overview

You will be taking calls from people with a wide spectrum of clinical conditions, using skilled communication to assess their condition. You will use a computer-based clinical decision system and your own clinical knowledge and expertise to determine the best course of action that will range from offering advice on self-care or referring on to other services including emergency services.
Minimum 16 hours per week (fixed pattern). As we are a 24/7 service we have a variety of rota patterns covering days, evenings and overnights with a requirement to work certain weekend shifts
Working from home or on-site at one of our contact centres in Welwyn Garden City, Peterborough or Bedford
An opportunity to work additional hours above contract to increase income potential

One nut allergy.

One racing pulse.
Two broken wrists.
All without leaving your home.

Pay & Benefits

£17.00 to £23.71 per hour (dependent on shift).
Bank holiday enhancements
Non contractual bonus awards and incentive payments
28 days annual leave inclusive of bank holidays (pro-rota to hours)
NHS pension scheme
Blue Light Card, NHS discounts and Perkbox discounts, offering staff access to over 200 perks and discounts at major stores, cinemas and restaurants
Annual staff award programme
A wide range of personal and professional development opportunities for all staff
Employee Assistance Programme offering free legal, financial and counselling advice
Free car parking (some sites only)
Free Starbucks hot drinks (some sites only)
An opportunity to make a difference to people’s everyday lives and contribute towards helping the overall NHS service


Week 1
Pathways Training (Day 1 in the classroom, Day 2-5 taught virtually)
Week 2
Pathways Training (Day 6 – 8 taught virtually, Day 9/10 in the classroom)
Day 9 – Two exams and call audits
Day 10 – If you fail either of the exams you are invited back into classroom to re-sit the exams/if you pass anything on day 9 then day 10 is remote
Week 3
Common Learning - Combination of classroom and virtual sessions (minimum of two days in the classroom)
Week 4
Supervised Practice - Combination of daytime, evening and weekend shifts in the Contact Centre
Week 5
Call Handling Consolidation Shifts (Contact Centre)
Week 6
Clinical Core Module One (all in classroom – x1 exam and call audits)
Week 7
Supervised Practice - Combination of daytime, evening and weekend shifts in the Contact Centre
Week 8-11
Consolidated Shifts (working as a Clinical Advisor)
Week 14/16
Clinical Core Module Two (two-day classroom session with exam)
All consolidation shifts are in the Contact Centre post qualifications, home working will be possible thereafter on completion of 4-6 months in the Contact Centre post assessment and competency standards achieved.
If you are trained up to the current release (Release 24) then you can expect the following (dependent on the system you have used):
Week 1
Common Learning, systems training, supervised practice and call audits - Combination of classroom and working in the Contact Centre
Week 2
Working as a Clinical Advisor (this timetable is dependent on the Clinical Advisor and how you get on in week 1)
If you are not trained to current release (Release 24) or haven’t worked as Clinical Advisor in the last six months, we could offer you a bespoke training package to get to the correct level. Fully qualified Clinical Advisors will only need to come to their nearest HUC Contact Centre for 1 or 2 days to do a Trial and Assessment Shift. If you pass this Assessment we will provide you with an IT kit so you can commence working from home.

If you have any queries please contact Lorraine Warren at for more information.

Apply now
Apply now